Privacy Policy

1) Information we may collect

We collect only what’s needed to deliver service safely and efficiently.

• Contact details: name, phone number, email address
• Service details: device type/model, job number, issue description
• Pickup/delivery: address, preferred time slot (if applicable)
• Billing: invoice details, payment confirmation, VAT details (if required)
• Communication history: calls/WhatsApp/SMS/email logs related to your job

We do not intentionally collect sensitive personal data. 

2) Device data & content access (important)

During diagnosis or repair, we may need limited access to your device (example: checking charging, display, camera, network, sensors, or storage health). We do not access personal content unless it is required to complete the requested service.

• Data backup is your responsibility before submitting any device.
• For data recovery, handling may require specialized tools to read storage/media and save data.
• If you provide passcodes/passwords, they are used only for testing and returned to you.

If you prefer, you can enable “guest account”/temporary access where available, or request testing in your presence when feasible.

3) Why we use your information

We process customer information for the following purposes:

• Confirm bookings and create a job with unique job number.
• Provide repair status updates and approvals
• Arrange pickup/delivery or onsite service.
• Issue quotations, invoices, and warranty support
• Prevent fraud, misuse, or unauthorized collection
• Improve service quality and customer experience

We do not sell customer information to third parties.

4) Who we may share information with

We share information only when needed to complete your service.

• Pickup/delivery drivers/couriers(name, phone, address, time slot)
• Payment providers(like Bank) (transaction confirmation only, not full card details)
• Suppliers/parts sourcing (device model/part type; no personal content)
• Legal requirements if requested by valid UAE authorities

We do not allow partners to use your data for their own marketing.

5) Cookies, analytics & website tracking

Our website may use cookies or similar technologies to improve performance, security, and user experience. These may include basic analytics to understand page visits and service interest.

• Essential cookies: required for site functionality
• Performance/analytics: understand usage, improve content
• Advertising tags: only if enabled on the website

You can control cookies using your browser settings. Blocking cookies may affect some site functions.

6) Data security

We take practical steps to protect customer information from unauthorized access or misuse.

• Access limited to staff involved in service operations with credentials.
• Reasonable safeguards for systems and stored records
• Verification steps for handover/collection

No system is 100% secure. If you suspect misuse, contact us immediately with your job number.

7) Data retention

We retain customer information only as long as necessary for service delivery, warranty handling, accounting, and compliance. Retention time may vary depending on the type of job and legal requirements.

• Repair job details & invoices may be stored for accounting and warranty reference
• Delivery records may be stored to prevent disputes and verify handover
• Marketing permissions (if any) can be withdrawn anytime

You can request deletion of marketing communication data at any time.

8) Your choices & rights

Depending on the situation, you may request:

• Access or correction of your contact details
• Removal from promotional messages or whatsapp mesages
• Deletion of certain stored details (where legally permitted)
• Removal of published images/testimonials related to your device

For requests, share your job number and the phone/email used for the booking.

9) Marketing communication

If you contact us, we may send service-related messages (quotes, approvals, updates, delivery coordination). Promotional messages (offers/reminders) through whatsapp or email, and you can opt out anytime.

• Service updates may be sent via call, SMS, WhatsApp, or email
• Opt out of marketing by messaging us “STOP”

Service-updates messages may still be sent to complete your active job request.

10) Our main services in Dubai

Explore our core repair categories (internal links help users + SEO).

Need something specific like screen replacement, battery replacement, back glass, charging port, or motherboard repair? Contact us and we’ll confirm cost + timeline.